Terms and Conditions
Version 1.0 · Effective 1 August 2026
These Terms and Conditions govern your use of the ZAYN platform and the services provided through it. By creating an account, placing an order, or otherwise using ZAYN, you agree to be bound by them. Please read them before you order.
1. Who we are
ZAYN is a business registered in the Sultanate of Oman under Commercial Registration number 1664106, based in Muscat Governorate, Sultanate of Oman.
In these terms, "ZAYN", "we", "us" and "our" refer to that company. "You" refers to the person using the platform. "Partner" refers to a boutique, designer, or other business whose products are offered through ZAYN.
You can reach us at hello@zaynoman.com.
2. What ZAYN does
ZAYN is a select marketplace. We bring together products offered by independent partners in Muscat, and we provide the platform through which you browse them, place an order, pay, and receive delivery.
Products are supplied by our partners. ZAYN acts on their behalf in taking your order, collecting payment, and arranging delivery. Each partner remains responsible for the products it supplies, including their description, quality, authenticity, and legal compliance.
An order may contain products from more than one partner. Where it does, the items are collected from each partner and brought to you together in a single delivery.
3. Eligibility and accounts
You must be at least 18 years old to place an order on ZAYN. You are responsible for the accuracy of the information on your account, for keeping your account secure, and for activity carried out under it. Please tell us promptly if you believe your account has been used without your permission.
4. Orders
When you place an order, you are making an offer to purchase the products in it. Your order is accepted, and a contract is formed, when we send you an order confirmation. Until that point, no contract exists.
We or a partner may decline an order. Reasons include a product no longer being available, an error in the price or description, a delivery address outside our service area, or a suspected fraudulent or unauthorised transaction. If we decline an order after payment has been taken, we will refund it in full.
5. Prices and payment
All prices are shown in Omani Rial (OMR) and include Value Added Tax where it applies. Delivery charges are shown separately at checkout before you confirm your order.
Payment is taken at the time you place your order, through our licensed payment provider. Accepted payment methods are displayed at checkout. ZAYN does not store your full card details.
ZAYN does not offer cash on delivery. All orders must be paid for in advance through the platform.
If a product is listed at an incorrect price because of an obvious error, we are not obliged to supply it at that price. We will contact you before proceeding, and you may confirm the order at the correct price or cancel it for a full refund.
6. Delivery
We deliver within our published service area in Muscat. Delivery options, charges, and estimated timings are shown at checkout.
Delivery times are estimates and are not guaranteed. Risk in the products passes to you on delivery to the address you provided.
Please make sure the delivery address and contact number on your order are correct and that someone is able to receive the order. If delivery cannot be completed because nobody is available, because access is refused, or because the address details were incorrect, we may charge a further delivery fee for a repeat attempt.
7. Returns and refunds
ZAYN accepts returns in the following circumstances only:
- the item delivered is damaged;
- the item delivered is not the item you ordered;
- the item delivered is materially not as described; or
- the size does not fit, unless the product page states that the piece cannot be returned for sizing, for example where it is made to measure.
Returns are not accepted for change of mind. This includes items you no longer want and items ordered in error. Size returns are accepted as set out above, provided the item is unworn and in its original condition.
How to make a return request
Contact us at hello@zaynoman.com within 48 hours of delivery, quoting your order number and describing the issue. Please include clear photographs of the item and its packaging.
The item must be unused, unworn, and returned in its original condition with all tags, packaging, and any seals intact. We may decline a return where the item has been worn, altered, washed, or damaged after delivery.
If your return is approved
We will arrange collection of the item at no cost to you. Once the item has been received and inspected, we will refund the price you paid to your original payment method, together with the delivery charge where the entire order is returned. Refunds are typically processed within 7 to 10 business days of approval. The time it takes to appear on your statement depends on your bank or card issuer.
Items that cannot be returned
For reasons of hygiene and safety, certain categories cannot be returned once delivered unless they are faulty. These are identified on the product page at the time of purchase.
8. Product information
Products on ZAYN are supplied by independent partners. We work with them to present accurate descriptions, images, measurements, and prices. Colours and finishes may appear differently on screen, and small variations are normal in handmade and hand-finished pieces.
Product measurements are measurements of the garment itself, not of the body. Our Size Guide explains how sizes on ZAYN work and how to compare them with a piece you own.
9. Acceptable use
You agree to use ZAYN lawfully. You must not misuse the platform, attempt to gain unauthorised access to it, interfere with its operation, use it to place fraudulent orders, or use any part of it for a commercial purpose without our written permission.
We may suspend or close an account where we reasonably believe these terms have been breached.
10. Intellectual property
The ZAYN name, logo, platform, and its design and content are owned by us or licensed to us, and are protected by law. Product images and brand names belong to the partners they relate to. Nothing in these terms grants you any right to use them.
11. Our responsibility to you
We will provide the platform and our services with reasonable care and skill.
We are not responsible for losses that were not foreseeable, for losses arising from your own breach of these terms, or for business losses, loss of profit, or loss of opportunity.
Where we are found liable, our total liability in relation to any order is limited to the amount you paid for that order.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of the Sultanate of Oman, including liability for death or personal injury caused by negligence, or for fraud.
12. Events outside our control
We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including severe weather, road closures, network or payment system failure, or action by a public authority.
13. Privacy
Our use of your personal information is described in our Privacy Policy, which forms part of these terms.
14. Changes to these terms
We may update these terms from time to time. The version in force is the one published on this page, with the version number and effective date shown at the top. Orders are governed by the terms in force at the time the order was placed.
15. Governing law
These terms, and any dispute arising from them, are governed by the laws of the Sultanate of Oman. The courts of the Sultanate of Oman have exclusive jurisdiction.
16. Contact
For any question about these terms or about an order, write to hello@zaynoman.com.